FAQs

FAQs

Q:  Is there a cost to join the FLOCK?

A:  There is no membership fee.  There is however, a commitment to purchase your selected quantity of wine per seasonal allocation for a minimum of 4 allocations (one year).

Q:  Can I choose which wines I receive in my allocation?

A:  The spirit of the wine club is to allow members the opportunity to try all new wines released by Hilmy prior to sell-out.  Some members use this as an opportunity to decide which wines they like enough to place a larger order to stock-up with.  If you don’t like suprises and prefer to select which wines you will receive, the wine club may not be the best choice for you.

Q:  Can I add wines that I’ve already tried and I know I like to an allocation?

A:  Absolutely.  If you’ve tried vintages that you love, and we have it in stock, we will gladly add it to your allocation.  This is encouraged to both save you shipping fees, and also to bump up your discount to the next level.

Q:  What is the cost of a seasonal allocation?

A:  The cost of an allocation is equal to the bottle price, less the FLOCK loyalty discount applied.  Active members of the FLOCK receive 15% off all wines purchased, 20% off 6 bottles or more, and 25% off a case of 12 bottles or more.  This discount applies to all wines purchased throughout the year, as well as allocations.  Our bottle prices range from $21-$34 per bottle.

Q:  May I have my allocation shipped?

A:  Indeed.  We ship via Fed-Ex anywhere in the state of Texas for a flat rate of $15 per box.  Members wishing to have their reserved wine shipped to them should indicate a delivery preference of “Ship” in their membership profile.  This is typically selected during the sign-up process.  If you would like to update your delivery preference, you may do so on-line using the UPDATE my FLOCK Membership form, or call our tasting room at 830-644-2482.

SHIP Details:  allocations are packed in wine-shipping boxes and sent via Fed-Ex beginning the Monday after the release.  Tracking #’s are sent via e-mail to the members e-mail address on file.  Someone over the age of 21 must be available to sign for the package because it contains wine.  If this is not possible, shipments may be held at the nearest Fed-Ex location for pick-up at the conviencience of the member.  There is a $15 shipping fee for all shipments, regardless of quantity.

*  Note:  because extreme weather may compromise wine qualitity, we will ship allocations when temperatures fall between 45 and 85 degrees fahrenheit.  Weather falling outside this temperature zone may delay shipping.

Q:  If my Delivery Preference is “Pick-Up”, how long do I have to Pick-Up my allocation?

A:  Allocations will be held in the tasting room at Hilmy Cellars for 30 days.  After 30 days, we will begin packing and shipping any allocations not yet picked-up.  If you need more time to pick-up, no problem at all.  Just let us know and we’ll be happy to hold it longer than the 30-days as needed.

PICK-UP Details:  allocations are carefully packed in carry-out packages and ready for pick-up beginning on the first date of release for that particular allocation.  Members are encouranged to pick-up on the date or weekend of release in order to enjoy the celebrations surrounding each release.  If that’s not possible, allocations will be held for 30 days, after which they will be re-packed and shipped for a rate of $15.  Members may extend their pick-up date anytime by calling our tasting room at 830-644-2482, or sending a e-mail to theFLOCK@hilmywine.com.

Q:  If my delivery preference is “Pick-Up”, or “Ship”, and I want a particular allocation delivered by the the other method (ex:  “I’m a ‘Ship’, but I’m going to be in Fredericksburg and I want to ‘Pick-Up'”, or “I’m a ‘Pick-Up’, but I can’t get there and I want it shipped by my birthday”), can I do that?

A:  Of course!  Just call us or send an e-mail to theFLOCK@hilmywine.com no later than 2-weeks prior to the allocation so that we can pack your wine appropriately.  The sooner, the better…this will help us not make too many mistakes during packing.