Shipping policy

Federal law requires that a signature from an individual over the age of 21 be obtained for all wine shipments. Notes with a signature left for the delivery companies cannot replace an individual’s signature. For prompt delivery, we recommend shipping orders to a business address. We cannot guarantee the condition of the wine if it is not delivered on the first attempt. Orders that are not delivered on the initial attempt may be held in a facility that is not temperature-controlled.

Refund policy

At Hilmy Cellars, we are dedicated to ensuring the highest quality of our products and your complete satisfaction. Should you encounter any issues with your wine—whether it be damage, a flaw, or general dissatisfaction—we are committed to addressing these concerns promptly and effectively.To initiate a replacement or refund for a bottle that does not meet your expectations, please follow these steps:Email Notification: Send an email to info@hilmywine.com detailing the issue with the product. Include your order number in your correspondence to assist us in processing your request efficiently.Replacement or Refund: Upon receiving your email, we will arrange to send a replacement bottle at no additional cost or issue a full refund based on your preference.Further Assistance: If you would prefer to discuss the matter directly with a representative, please do not hesitate to contact our Tasting Room at (830) 644-2482. Our team is available to provide further assistance and ensure that your concerns are addressed to your satisfaction.Thank you for choosing Hilmy Cellars. We value your feedback and are committed to providing you with exceptional service and products.